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Long- Lasting Impressions
Nov 12, 2009 9:49 AM CST
An integral part of our success is the support and commitment we receive from our season ticket holders, many of whom I’ve had the chance to meet throughout the last year. In appreciation for their support we make it a high priority to not only deliver outstanding customer service, but also constantly look for ways we can improve their experience by enhancing our game night experience, delivering great benefits exclusively to this group and gathering feedback about other package enhancements they want to see. This past June we named Dan Cullen to be the one to lead this charge as he was promoted to Season Ticket Manager. A native of Erie, a Mercyhurst Prep grad, and University of Michigan alum, Dan brings his passion for the sport to the office every day for the benefit of our team and you (the fans).

     I have been with the Erie BayHawks organization since a day before the team's inception on Tuesday, March 18, 2009. That was less than two years ago and I can't believe how far we've come since then. Since that day, dozens of people have helped mold the BayHawks into who we are today. It started with NBA consultants and members of the Cleveland Cavaliers ticket staff. Since then, we've had two Team Presidents, four directors and numerous salespeople and interns. Every one of these people has stamped their fingerprint on the BayHawks in some way, shape or form.

     Many of the principles that were instituted by the BayHawks Founding President Ron Sertz are still carried on today by Matt Bresee. We still use sales strategies that were planted on St. Patrick's Day 2008 in preparation for the launch of "NBA Erie" at the Bayfront Convention Center on the shores of Lake Erie and those implemented by our first Director of Ticket Sales, Brett Zalaski. There still exist many relationships that were started between BayHawks supporters and now former salespeople. Interns past and present have done so many invaluable tasks on game nights and in preparation for games.

      Now, one month away from season two, we work long hours in preparation for December 12 and beyond, knowing the reward for our hard work began coming to fruition with last Thursday's draft and our pick of Donell Taylor. We anxiously get ready for the coming season by promoting our ticket packages and sponsorships and preparing to make your BayHawks game-night experience the best it can be. It's going to be a great winter and we look forward to seeing you down at Tullio Arena!

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